Refund Policy

We at Glow Kitten are committed to ensuring our customers' satisfaction with our products. If for any reason you are not completely satisfied with your Glow Kitten purchase, we offer a hassle-free refund policy.

14-Day Money-Back Guarantee:

If you are not satisfied with your Glow Kitten product, you may return it within 14 days of purchase for a full refund. To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

How to Initiate a Refund:

To initiate a refund, please contact our customer service team at GlowKittenStore@gmail.com with your order number and reason for return. Our team will guide you through the return process and provide you with a return authorization number.

Return Shipping:

Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival. We recommend using a trackable shipping service for returns to ensure your package reaches us safely.

Refund Processing:

Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item. If the return meets our refund criteria, we will process your refund promptly. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your payment method and financial institution.

Exchanges:

Unfortunately, we do not offer exchanges at this time. If you would like to exchange your Glow Kitten product for a different item, please initiate a return for a refund and place a new order for the desired item.

Contact Us:

If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer service team at GlowKittenStore@gmail.com. We are here to assist you and ensure your satisfaction with Glow Kitten products.

Thank you for choosing Glow Kitten!